Frequently Asked Questions

Yes. Empire Luxe is an independent watch manufacture. Every reference is our own original design — inspired by motorsport and dive heritage, but designed, assembled and quality-controlled in-house. We are not a reseller and we do not produce replicas of other brands.

Our in-house team handles design, prototyping, assembly and final quality control. Each piece is inspected before it leaves our workshop.

Depending on the reference, our watches use either a high-grade Japanese quartz (sweeping seconds on the DIVER 007) or an automatic movement. The exact caliber is listed on each product page under Specifications.

Cases are titanium or 316L stainless steel, glass is domed sapphire with AR coating. Water resistance varies by model — up to 300 m on the DIVER 007 line. See each product page for the exact rating.

Your watch, the Empire Luxe presentation box, an instruction booklet and a numbered warranty card.

Every EmpireLuxe watch is covered by the 2-Year EmpireLuxe Warranty against confirmed manufacturing defects, starting from the delivery date.

Movement defects, manufacturing defects on the case, dial, hands, crown and bracelet under normal use. The numbered warranty card included in the box is your proof.

Normal wear, accidental damage, unauthorized service, water damage beyond the rated resistance, and cosmetic wear on straps caused by daily use.

Email us at ecomglobal.company@gmail.com with your order number and a short description. We will arrange the service or replacement, usually within a few business days.

Orders are processed within 1–5 business days. Free Economy Shipping is delivered in 4–15 business days after dispatch, and Express Shipping in 3–10 business days after dispatch. All shipping options include tracking and protection against loss, theft or damage in transit.

Yes. We ship worldwide using carbon-neutral carriers. A tracking number is emailed as soon as your order leaves our workshop.

Most destinations are duty-paid by us at checkout. A few countries may still apply local import taxes — they are not collected by Empire Luxe and depend on your local customs authority.

Yes, as long as the order has not shipped yet. Reply to your order confirmation email and we will update it.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All major cards are processed in your local currency when available.

Yes. Checkout runs on a PCI-DSS compliant payment provider over end-to-end SSL encryption. We never see or store your full card details.

Installments are available at checkout in selected regions through Shop Pay and PayPal. The option will appear automatically if your country is supported.

No. The price you see at checkout is the price you pay — taxes and duties (where applicable) are clearly itemized before you confirm.

You have 14 calendar days from the delivery date to request a change-of-mind return. The watch must be unused, in its original condition and in its original packaging, with proof of purchase. Returns without prior authorisation are not accepted.

Email ecomglobal.company@gmail.com with your order number and we will send you the return instructions.

Approved refunds are issued to the original payment method within 10 business days after approval.

Contact ecomglobal.company@gmail.com with your order number and a photo or video showing the issue. After analysis we may offer store credit while you keep the item, a replacement, or a full refund.

The fastest way is via our Contact page, or by email at ecomglobal.company@gmail.com. Phone: +1 (917) 764-5478.

Monday to Friday, we reply within 24 hours. Weekends and holidays may take up to 48 hours.