Refund Policy

Defective, damaged or incorrect items

If your order arrives defective, damaged or incorrect, contact us at ecomglobal.company@gmail.com with your order number, a description of the problem and a photo or video showing the issue.

After analysis and approval, EmpireLuxe may offer, at its discretion: (a) keep the product and receive full store credit, (b) replacement of the product, or (c) a full refund to the original payment method.

Change of mind

You may request a return within 14 calendar days after delivery. The product must be unused, in its original condition, in its original packaging and accompanied by proof of purchase.

Returns without prior authorisation will not be accepted. Please contact ecomglobal.company@gmail.com before shipping anything back.

Approved refunds

Approved refunds are processed within 10 business days after approval, back to the original payment method.

Promotional items and bundles

Promotional items and bundles may have specific conditions for change-of-mind returns, without eliminating any mandatory statutory consumer rights.

Abuse

False claims, recurring abuse or misuse of the returns system may result in the blocking of the account and other appropriate measures, without limiting any legitimate rights.